To enable us to deal with customer returns and credits more efficiently we would like your co-operation in following our returns’ process as below:
- Please contact us within 7 days of receipt of the goods, advising us of the delivery note/invoice number, our part number, quantity of goods and the reason for the return.
- If the goods can be returned we will then issue a customer returns note stating how the goods should be returned and any restocking charge (typically 10-35% depending on circumstances).
- If the goods have been returned in a re-saleable condition with the original packaging a credit will be issued.
- Please note we are unable to accept the return of any goods without an official B J Waller Limited Returns Note being filled out by a member of our staff.
By using this procedure we can ensure that our computer controlled stock system is up to date and accurate with the correct items in stock to ensure a swift delivery of goods.
We appreciate your understanding with this matter and should you have any concerns, queries or comments please feel free to contact us on 01353 647111.
